2021: We start a new decade of education, support and friendship.

2021 Membership drive is open. We have individual membership for only $50.00 per year. This allows you to attend any meeting we sponsor and any meeting we co-sponsor with NJVMA.  It's a great way to meet other managers and exchange ideas and techniques on managing a veterinary practice. Click on membership from tab to sign up.

Posted May 7, 2021

NJVMA 2021 Veterinary Education Conference

September 24 — 26, 2021 at the Hyatt Regency, New Brunswick, NJ for a weekend filled with cutting edge education, innovative discussions, networking with peers, and wellness activities. Walk away reinvigorated with practical information you can apply to daily practice.

More details including conference registration and hotel room reservations is now available. Registration may be limited due to current restrictions. For more information please click here.


Posted March 03, 2021

The Angry Client

Registration Now Open!

Featuring: Harriet Terodemos, CVT, MS

Date: Wednesday, March 17, 2021

Time: 7:00 - 8:00 PM

CE Credit: 1 CE credit is available for attending this live webinar.

In this presentation, veterinary support staff will learn techniques on how to de-escalate the angry and agitated client. In the midst of the COVID-19 pandemic, now more than ever we must learn how to communicate effectively with clients to do our best when to comes to patient care. Clients’ demands are long, however their fuses are short!

Attendees will also come to understand a little bit about the physiology behind anger and what some of the causes are that create an angry client.


This incredibly valuable webinar is free for NJVMA Members. Non-Members may register for $50.

To obtain registration code you must be a current member of NJVHMA. send email to njvhma@gmail.com  to request code.

Posted March 3, 2021

Registration for the Spring PM Seminar is now open. Sponsored by NJVMA/NJVHMA. 

Spring Practice Management Seminar: DEA Compliance "Simplified" Part II

Registration Now Open!

Featuring: Jack Teitelman, TITAN Group CEO and Kelley Detweiler, TITAN Managing Partner

Date: Tuesday, March 30, 2021

Time: 7:00 — 9:00 pm

CE Credit: 2 CE credits are available for attending this live webinar. Participation will also fulfill the NJ opioid CE credit requirement. To obtain code for registration you must have current membership with NJVHMA.  You may request code by sending an email to:  njvhma@gmail.com

Link to register click here.

Posted Dec 29, 2020

Eileen Schick

We lost a good friend and college on Dec 27, 2020.  See our Memorial page for tribute.

Dec 08, 2020

CDC announces priorities for distributing COVID-19 vaccine

We will share any information that is given to us by the AVMA, CDC, and NJVMA on the vaccine protocols as the vaccines are rolled out. Please check back to us periodically for updates.  Information can be obtained from AVMA by clicking the header for link.

Happy Holidays to all of our members. Stay well and safe.

Post: Oct 06, 2020

To our members. We have a request for support for one of our members. Please click on Events and Meetings of Interest tab for more details. thank you in advance for your support.

June 18, 2020: OSHA Guidance on Returning to Work Update.  Click here to open link.

United States Dept. of Labor: COVID-19 updates here.

June 15, 2020. 

Relevant Leadership Webinar being offered to our member on Tuesday, June 30, 2020 at 6:30 pm. For more information click on Events and Meetings of Interest at top of page. 

Posted March 28, 2020:

Families First Coronavirus Response Act: Questions and Answers

For information click here for Q&A

As provided under the legislation, the U.S. Department of Labor will be issuing implementing regulations. Additionally, as warranted, the Department will continue to provide compliance assistance to employers and employees on their responsibilities and rights under the FFCRA.

Posted Dec 29, 2020

Eileen Schuck

We have lost a great friend and college on Dec 27, 2020. Please see announcement on our Memorial page.

Posted Mach 26, 2020

NJVMA will be hosting a video conferencing webinar on Friday 27, 2020 at 7 PM sharp. Here is the link to find out more. Click here.

Posted March 24, 2020

2020 NJVMA Veterinary Education Conference Cancelled. To learn more on what to do click here.

Posted March 23, 2020

Additional Updates have been posted as of March 23, 2020.

Up date on COVID-19 from NJVMA and AVMA. The update is available on our Articles of Interest Tab.

Posted March 21, 2020

Employees waiver letter can be downloaded from Articles of interest Tab. Click here to open

Posted March 21, 2020

SUBJECT:  NJVMA Facebook Live Town Hall Meeting Tonight!


New Jersey Veterinary Professionals:


The COVID-19 situation has presented unprecedented challenges for industries across our state and nation, as well as around the globe.  Veterinary medical professionals are no exception and we understand that these difficult times have presented many unanswered questions for our members. 


The management staff and Board of the New Jersey Veterinary Medical Association have been working around the clock to address the many concerns of our industry constituents, including working with governmental entities involved in the regulation of our services to ensure the stability of our profession in the face of this pandemic.

We invite you to join us on the NJVMA Facebook page (https://www.facebook.com/NJVMA/) for a Facebook Live Q&A session tonight, Saturday, March 21st at 6 pm Eastern Time. 


We’ll provide updates on how the NJVMA has been working behind the scenes in support of our profession, discuss pertinent legislative and regulatory topics related to COVID-19, and then address questions from participants. 


Participants are welcome to submit questions in advance via email at NJVMACovid@gmail.com. A recorded version will be available for later viewing for those who cannot attend live.


NJVMA exists to support the entire veterinary profession in our state, and this is especially important in such trying times.  Please join us for this interactive discussion and do not hesitate to reach out to us if there’s anything we can do to be of assistance.


Matthew Edson, DVM, MICP

President, New Jersey Veterinary Medical Association

March 2020 Posting: 


Information and printable posters for your business can be downloaded and printed by clicking here.

NJVHMA Spring Meeting at Oradell Veterinary Hospital. 

Due to COVID-19 Outbreak in NJ, Pa, NY,  NJVHMA Spring Meeting is Cancelled. We will be re-scheduling at a later date.

WHEN: Thursday March 26th
WHERE: Oradell Animal Hospital
580 Winters Ave. Paramus, NJ 07652 

For more information click here.

AVMA shares COVID-19 guidance with membership.

Staying informed and separating fact from fiction are vital as fear about the human coronavirus grows. Prevention is key to stopping virus transmission. For full information click here.

Updated as of 3:00 p.m. Central Time, Wednesday, March 11, 2020

Below are answers to some questions we have received about Coronavirus Disease 2019 (COVID-19), which is caused by
the virus SARS-CoV-2. The AVMA has additional information and resources available at avma.org/Coronavirus. This is a
rapidly evolving situation and information will be updated as it becomes available.
Q: Hong Kong’s Agriculture, Fisheries, and Conservation Department (AFCD) has indicated that a pet dog whose owner
had contracted COVID-19 had been tested for SARS-CoV-2 and that multiple tests over several days’ time had come
back “weak positive.” Do you have more information, and should we be worried for our pets or for ourselves?

A: The ACFD first collected samples from the pet dog, reportedly a 17-year-old Pomeranian, on February 26 and detected
low levels of SARS-CoV-2 material in samples from its nasal and oral cavities on February 27. The ACFD repeated
the test on February 28 and March 2 with continued “weak positive” results (nasal and oral sample, nasal sample,
respectively). “Weak positive” suggests a small quantity of SARS-CoV-2 RNA in the samples. It doesn’t distinguish
whether the samples contain intact viruses, which are infectious, or only fragments of the RNA.
Real time reverse transcriptase polymerase chain reaction (RT PCR) testing was conducted by the laboratories of the
AFCD and the School of Public Health of the University of Hong Kong. The latter is an accredited reference laboratory
for the WHO for the testing of SARS-CoV-2. The RT PCR test is sensitive, specific, and does not cross-react with other
coronaviruses of dogs or cats. Testing from both laboratories yielded the same results.
Experts from the School of Public Health of the University of Hong Kong, the College of Veterinary Medicine and
Life Sciences of the City University of Hong Kong, and the World Organization for Animal Health (OIE) believe the
consistency and persistence of the results suggest the pet dog may have a low-level of infection with the virus. While
officials have said this may be a case of human-to-animal transmission, this is still speculative and further testing is
being conducted.
This pet dog is one of two pet dogs currently under quarantine in separate rooms in a facility at the Hong Kong Port of
Hong Kong-Zhuhai-Macao Bridge; the second pet dog has had negative results of tests for the virus.
The pet dogs are being cared for and neither has shown any signs of being ill with COVID-19. Furthermore, infectious
disease experts and multiple international and domestic human and animal health organizations agree there is no
evidence at this point to indicate that pets can spread COVID-19 to other animals, including people.
Q: Can SARS-CoV-2 infect pets?
A: We do not have a clear answer to this at this time. Currently, there is no evidence that pets can become sick. Infectious
disease experts, as well as the CDC, OIE, and WHO indicate there is no evidence to suggest that pet dogs or cats can
be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway
and as we learn more, we will update you.
However, because animals can spread other diseases to people and people can also spread diseases to animals, it’s a
good idea to always wash your hands before and after interacting with animals.
Q: If I am ill with COVID-19 are there special precautions I should take to prevent spreading disease, including when
caring for my pet?

A: If you are sick with COVID-19 you need to be careful to avoid transmitting it to other people. Applying some commonsense
measures can help prevent that from happening. Stay at home except to get medical care and call ahead before
visiting your doctor. Minimize your contact with other people, including separating yourself from other members of
your household who are not ill; using a different bathroom, if available; and wearing a facemask when you are around
other people or pets and before you enter a healthcare provider’s office. Wash your hands often, especially before
touching your face, and use hand sanitizer. Use a tissue if you need to cough or sneeze and dispose of that tissue in
the trash. When coughing or sneezing, do so into your elbow or sleeve rather than directly at another person.
Out of an abundance of caution, the AVMA recommends you take the same common-sense approach when
interacting with your pets or other animals in your home, including service animals. You should tell your physician and
public health official that you have a pet or other animal in your home. Although there have not been reports of pets
or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact
with animals until more information is known about the virus. So, if you are ill with COVID-19, have another member of
your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care
for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any
contact with your pet or service animal. You should not share dishes, drinking glasses, cups, eating utensils, towels, or
bedding with other people or pets in your home. While we are recommending these as good practices, it is important
to remember there is currently no evidence that pets can spread COVID-19 to other animals, including people.
Q: What should I do to prepare for my pet’s care in the event I do become ill?
Identify another person in your household who is willing and able to care for your pet in your home should you
contract COVID-19. Make sure you have an emergency kit prepared, with at least two weeks’ worth of your pet’s food
and any needed medications. Usually we think about emergency kits like this in terms of what might be needed for an
evacuation, but it’s also good to have one prepared in the case of quarantine or self-isolation when you cannot leave
your home.
Q: My pet or service animal needs to go to the veterinarian – what should I do?
If you are not ill with COVID-19 or another communicable disease (e.g., cold, flu), call your veterinarian to make an
appointment for your pet or service animal as you normally would.

If you are sick with COVID-19 or another communicable disease, you should stay at home, minimizing contact with
other people, until you are well. Accordingly, if this is a non-urgent appointment that needs to be scheduled for your
pet or service animal (e.g., annual wellness examination, routine vaccination, elective surgery), you should wait to
schedule that appointment until your physician and your public health official believe you no longer present a risk of
transmitting your infection to other people you may encounter during such a visit, including owners of pets or other
animals and veterinary clinic staff.
If you are sick with COVID-19, and you believe your pet or service animal is ill, please seek assistance from your
veterinarian and public health official to determine how to best ensure your pet or service animal can be appropriately
cared for while minimizing risks of transmitting COVID-19 to other people.
Q: What should I do if my pet or service animal becomes ill after being around someone who has been sick with

A: Talk with the public health official working with the person who is ill with COVID-19. Your public health official can then
consult with a public health veterinarian who, in turn, can provide assistance to your veterinarian to ensure your pet or
service animal is appropriately evaluated.
If the state public health veterinarian recommends that you take your pet or service animal to your veterinarian for an
examination, please call your veterinarian in advance to let them know that you are bringing in a sick animal that has
been exposed to someone with COVID-19. Advance notice will support the veterinary clinic/hospital in preparing for
the proper admittance of that animal, including the preparation of an isolation area as needed. Do not take the animal
to a veterinary clinic until you have consulted with the public health official and your veterinarian.
Q: What precautions should be taken for animals that have recently been imported from high-risk areas?
A: Any animals imported into the United States will need to meet CDC and USDA requirements for entering the United
States. At this time there is no evidence that animals other than the bat source of SARS-CoV-2 can spread COVID-19.
As with any animal introduced into a new environment, recently imported animals should be observed daily for signs
of illness. If an animal becomes ill, the animal should be examined by a veterinarian. Call your veterinarian before
bringing the animal into the clinic and let them know that the animal was imported from an area identified as high-risk
for COVID-19.
Q: Is testing for SARS-CoV-2 available for animals in the United States?
A: No clinical testing is available as of today (3/11/2020) in the United States, but tests and testing capacity are being
developed. It is possible that authorization may need to be obtained from a public health or state veterinarian prior
to submission of samples. More information on test availability and requirements for submission is expected to be
available shortly.
It’s important to remember that, while SARS-CoV-2 is suspected to have emerged from bats, there is currently limited
evidence that other animals, including pets, can be infected with SARS-CoV-2. There is no evidence to suggest that
pets can spread COVID-19 to other people or other pets.
Q: How do I best protect myself and my veterinary team from infection with COVID-19?
A: Stay informed about the local COVID-19 situation. Know where to turn for reliable, up-to-date information in your local
community. Monitor the CDC’s COVID-19 website and your state and local health department websites.
Because there is currently no vaccine available to prevent COVID-19, the best way to prevent illness is to avoid
exposure to the virus. Taking typical preventive action is key: team members should avoid close contact with other
people who are ill; avoid touching their eyes, nose, and mouth; cover their coughs or sneezes with a tissue, then
throw the tissue in the trash; wash their hands often with soap and water for at least 20 seconds, especially after
blowing their nose, coughing, or sneezing, going to the bathroom, and before eating (if soap and water are not readily
available, use an alcohol-based hand sanitizer with at least 60% alcohol); and stay at home when they are sick.
Surfaces in the veterinary clinic/hospital that are touched frequently, such as workstations, keyboards, doorknobs,
countertops, and stethoscopes, should be cleaned often and wiped down by employees with disposable wipes
between cleanings. Provide no-touch disposal receptacles. Place hand sanitizers in multiple locations, including in
exam rooms, offices, and conference rooms to encourage hand hygiene.
Veterinary healthcare team members who have symptoms of acute respiratory illness should stay at home and should
not return to work until they are free of fever (100.4 F or lower, using an oral thermometer), signs of a fever, and any
other symptoms for at least 24 hours without the use of fever-reducing or other symptom-altering medicine (e.g.,
cough suppressants). Communicate about COVID-19 with your team. Flexible sick leave policies are important and
team members should be made aware of these policies. Team members who appear to have symptoms of acute
respiratory illness upon arrival at work or who become sick during the day should be separated from other team
members and sent home immediately.
If a team member is confirmed to have COVID-19, the veterinary practice owner should inform other team members of
their possible exposure to COVID-19, but maintain confidentiality as required by law. Team members who are exposed
to another employee with confirmed COVID-19 should contact their physician or local health department to determine
how best to proceed.
Q: The animal of a client who is ill with COVID-19 needs to be seen urgently, how do I proceed?
A: No one with active COVID-19 infection should be visiting your practice because doing so may expose the members of
your veterinary healthcare team, as well as other clients, to the disease. When a veterinarian or public health professional
is notified that a pet, or other animal, resides in the home of a person with COVID-19 and needs care, they should notify
the state public health veterinarian or another designated animal health official for direction as to how to proceed.
State public health veterinarians who have been contacted about pets or other animals potentially exposed to COVID-19
can consult with the CDC One Health Team 24/7 by calling CDC’s Emergency Operations Center at 770-488-7100.
Although there is currently no evidence that animals other than the potential bat source of SARS-CoV-2 play a role in
the epidemiology of COVID-19, good disease prevention protocols should be maintained by the entire veterinary team
during patient interactions, including strict hand-washing.
COVID-19 aside, it is always a good idea to take steps to prevent the spread of disease in your clinic/hospital by
following the guidance provided in the National Association of State Public Health Veterinarians’ Compendium of
Veterinary Standard Precautions for Zoonotic Disease Prevention in Veterinary Personnel.
Q: Is there a test I can use to check my patients for SARS-CoV-2?
A: No clinical testing is available as of today (3/11/2020) in the United States, but tests and testing capacity are being
developed. It is possible that authorization may need to be obtained from a public health or state veterinarian prior
to submission of samples. More information on test availability and requirements for submission is expected to be
available shortly.
It’s important to remember that, while SARS-CoV-2 is suspected to have emerged from bats, there is currently limited
evidence that other animals, including pets, can be infected with SARS-CoV-2. There is no evidence to suggest that
pets can spread COVID-19 to other people or other pets.

February 2020 Posting:

New information required on New Jersey employee pay statements.

On May 20, 2020 new requirements go into effect. Click on Articles of Interest tab for more information.

January 2020 Posting:

Meetings coming in the next several months. 

NJVTC March 8th, 2020

NJVHMA March 26, 2020

NJVMA May 15-17, 2020

NJVHMA Fall Meeting  Sept. 16, 2020

NJVMA/NJVHMA Meetting Nov, 2020 TBA.

Information on these meetings can be found on link above: Events and Meetings of Interest.

January 2020 Posting

Opioid FAQs and requirements for Veterinarians.

As of January 2020 minimum wage increase goes into effect. 

For more information on any of these articles, click on  Articles of Interest above.

We have new articles being added to reference library in the members only side of our website. To be able to accesses the members only side you must be a member of NJVHMA in good standing. To join, you must click the members tab at bottom of page and put in your email address and password. Once confirmed as a member in good standings you will be granted permission to accesses information.

New Laws will be going into effect by end on June 2019. Others will or have gone into effect in the next 6 months. More information can be found in our Articles of Interest section. A must read.

To all of our members and non -members we are making our Newsletter available for viewing by clicking here.. Our Winter newsletter is available for viewing under the membership section of our website. Just sign in and click on newsletter tab.

We have new Hoodies for sale on our online store. Click on NJVHMA store tab and then NJVHMA items. We also have Hot and Cold Bottles with paw prints. Also on our store page.

Start the New Year off right by joining NJVHMA. The 2019 memberships are being accepted now. Forms can be downloaded from our home page or follow the direction to our on line store. Once a member sign up for membership accesses to our website by going to the bottom of this page and clicking on Member tab. This will allow you to enter the members only site where we have a video library, article library and resource library. This is free with membership.

Check out our New Products and Services tab.

We will be posting new products and service offered to veterinary hospitals throughout the year.


Management agenda is available on our Event and Meeting of Interest Tab, to view click here.

Aug 29, 2019

Bi-Annual meeting will be held at Red Bank Vet. Hospital. Sept 18, 2019. For complete information click on NJVHMA Event Schedule tab.

May 9, 2019 NJVMA/ NJVHMA Management Meeting on Sales Tax and Labor Issues. Held at NorthStar Veterinary Hospital  Go to Event and Meeting of Interest Tab for more information.

March 21, 2019 Spring Meeting at Oradell Veterinary Hospital. Click here to find out more.

NJVMA Veterinary Education Conference March 8-10, 2019. Click here for more info.


February 8th is the end of early registration. Sign up to receive savings. Only 4 weeks until the meeting.

Please see map on our NJVHMA Event Schedule tab for parking at RBVH. Please do not park anywhere near the building. Thank you.

The NJVHMA tries to tackle everyday practice problems from a realistic and experienced perspective. Management issues involving hiring, firing, staff discipline, employment laws, training, continuing education, client compliance and practice profitability are discussed at almost every meeting. We work in groups or in round-table discussions and almost every meeting begins with an industry-renowned speaker. Imagine having some of our industry's most experienced and innovative professionals available to speak with for the whole day! Meeting locations are rotated throughout the state. We also have regional meetings. These meetings are informal discussions about issues we face every day.

We also have the support of the NJVMA and NJVTA! We continue to join our efforts to help all areas of the veterinary profession in our state! So how can you go wrong by joining a group that is here to help you, your staff, our profession and our state!

Interested hospital owners or managers should contact Mandi Vilares at njvhma@gmail.com or sign up for LinkedIn. Then request to join NJVHMA under group search.

Once a member, you can also join the conversation onwww.LinkedIn.com. For more information visit our website www.njvhma.com or our Facebook page! New Jersey is home to so many talented veterinary professionals. We hope that answering this invitation is the first step all of us will take to come together, exchange ideas and enrich our profession.

Jim Harper
Trenton | New Jersey Veterinary Hospital Managers Association | 609-888-2812

Our Staff

  • Karen Critchley
    Membership Committee

    I am a graduate of the Bergen Community College, Veterinary Technician Program in 2004, where I received a degree in Applied Science. I joined Oradell Animal Hospital in 2003 as a veterinary assistant, shortly after I became a LVT. Over the next few years, I became a supervisor, and then moved to my current position as the Patient Services Manager. 

    Read More
  • Jon-Eric Bjorling

    Jon Eric’s first job was at P.F. Chang’s in Princeton when he was 16 years old, being trained in every position of the restaurant including management. By age 19 he attended Mercer County Community College and had completed a managerial internship through P.F. Chang’s that counted as credits towards his business management degree.

    Read More
  • Jim Harper

    Jim Harper has worked at Hamilton Veterinary Hospital as the hospital manager from 1995 to present. He was promoted to Hospital Administrator in 2004 to present. Jim has spent more than 45 years in the veterinary field. Early years as a high school student Jim was enrolled in the Co-operative Industrial Education program at his high school as a veterinary technician.

    Read More
  • Heidi Milano

    Heidi Milano has been the working at Raritan Animal Hospital since 2010 and in 2012 became the Practice Manager. She started working as a receptionist and veterinary assistant back in 1994 at Midtown Animal Clinic in Manhattan.

    Read More
  • Carol Olea

    Carol Olea is the Client Services Manager at Red Bank Veterinary Hospital. She has been with the Red Bank Veterinary Hospital Network for fifteen years. She also participates in the Assistant Technician Program at Brookdale College teaching a class in Client Services. She graduated from Union College and pursued an Equine Career with Thoroughbred Racehorses.

    Read More
  • Eileen Schuck

    My name is Eileen Schuck and I am the Director of Vet-I-Care. Working at NorthStar VETS Emergency Specialty Veterinary Practice has truely inspired me to forward this foundation towards its mission.

    Read More
  • Stephen Tracey

    Stephen's focus is designed about refining opportunities in the veterinary field. Focused on real life solutions to common and core problems we walk you through the transition periods. Small project or long term culture change? He is with you every step of the way.

    Read More
  • Mandi Vilares

    Since 1998, Mandi has been enjoying the field of veterinary medicine. She began her career as a client service representative. Having a lifelong love of animals, it's no wonder that she quickly fell in love with the industry. She later accepted a full time technician position and enjoyed several years of hands-on nursing with the development of her technical and surgery skills.

    Read More
  • Tammy Veerland
    Board Member

    Tammy has worked in the veterinary industry since 1988 when she started as a customer service representative at Cranbury Veterinary Hospital.  She moved from there to Route 516 Animal Hospital where she trained to become a veterinary technician and then head technician.  In 2003, she began work at Sayrebrook Veterinary Hospital as a technician, and has been there ever since.  In 2013, she took on the role of assistant practice manager.

    Read More


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